Privacy Policy

Who we are

This policy applies to Jordan Hayes Mortgage and to this website. You can reach us at hello@jordanhayesmortgage.com, by phone at (804) 555-0146, or by mail at 1211 East Main Street, Suite 400, Richmond, VA 23219.

Information we collect

We only collect what we need to respond to you and provide our services.

• Contact details you give us, such as your name, email address, phone number and address.
• Details about the service you are requesting, entered in quote, booking or contact forms.
• Technical data such as browser type, device and pages visited, collected through cookies you allow.
• Records of our communications with you, including calls, emails and messages.

How we use your information

We use personal information to:

• Respond to enquiries and prepare quotes or appointments.
• Deliver, schedule and follow up on the services you request.
• Send service reminders and, where you have agreed, occasional offers.
• Improve our website and meet our legal and regulatory obligations.

Sharing

We do not sell your personal information. We share it only with trusted providers who help us run our business, such as scheduling, payment and email platforms, and only under agreements that require them to protect it. We may disclose information where the law requires it.

Retention and security

We keep information only as long as we need it for the purposes above or as required by law. We use administrative, technical and physical safeguards appropriate to the sensitivity of the data.

Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing at any time. Contact us using the details above and we will respond within 30 days.

Financial privacy and the Gramm-Leach-Bliley Act

As a mortgage brokerage we handle non-public personal financial information, and we are subject to the Gramm-Leach-Bliley Act and the privacy rules made under it. We collect financial information only to evaluate and place your loan request, and we share it only with the wholesale lenders, settlement agents, appraisers and service providers necessary to complete your transaction.

We do not sell your personal information. A credit report is obtained only with your written authorisation. Credit bureaus may sell notice of your mortgage enquiry as a trigger lead to other lenders; that practice is theirs, not ours, and you can reduce it at OptOutPrescreen.com.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.